This page describes the terms and conditions applicable to your use of all services of artelino.
Latest Update: April 15, 2018
New Users who want to take part in an artelino auction or buy from us, must register first. To be eligible to bid in an auction, you must submit your credit card information. With your registration you agree that we take the necessary measures to verify your credit card before we clear your account for bidding/purchases on our site.
Registration is open to persons who are at least 18 years old and can form legally binding contracts under applicable law. With your registration you are indicating of having read and accepted the Terms and Conditions artelino.
We verify your credit card submission before we clear your account for bidding/purchases. If you have online access to your credit card statements, our validation procedure may show up as a canceled transaction.
The minimum increments are $10 up to $200, $20 above $200, $50 above $500, $100 above $1,000, and $1,000 above $10,000.
The system proposes the minimum amount for a valid bid - either the reserve price for an item that does not have a bid yet or the next increment on top of the current bid. But you can place a higher maximum bid. In the case of a maximum bid, the system will automatically bid for you, using the above increments until your top limit is reached.
Your top limit and your bidder identity are kept in secret. Your bids are processed immediately by the system.
At auction end all items with a bid equal or higher to the reserve price are sold to the highest bidder. The highest bidder prevails. In the case of identical bids, the first received is successful.
Once placed, a bid cannot be retracted. Bidding creates a binding obligation for full payment if successful at auction end. Bidders who neverthless request a cancellation of a bid, are excluded from our auctions - immediately and forever.
If you want to know more about the bidding process, please refer to our list of Frequently Asked Questions.
The maximum amount of successful bids is limited to $1,500 for a first-time bidder. This limitation no longer applies after your first successful auction with your first purchase.
The auctions are terminated automatically by the system. Bids that cannot be completely processed before auction end, are rejected. The time of the server clock is decisive for the auction end. Usually within one hour after auction end, all winning bidders are informed by e-mail about their winning bids. The notifications inform about the amount to be paid. After the notifications were sent, online invoices are available at Sign In.
In the case of system outages or other technical problems, artelino at its sole discretion has the right to prolong, cancel or postpone an auction. In no case artelino will be liable for any disadvantages or damages that may arise from outages or technical failures of this web site.
The buyer's commission is 20.00% of the final hammered price, respectively the buy-out price.
For some or all auctions we offer an early bird bonus to encourage early bids. The amount and the conditions may vary from auction to auction. If available, the early bird bonus is indicated on the auction pages.
artelino accepts VISA™, Mastercard™, American Express™, Paypal™ and Bank Transfer. We expect immediate payment. Please read our payment policy which is part of these terms and conditions.
Bidders with repeated payment delays are permanently excluded from our services. Successful bidders who do not pay, are made public with full name and address on the artelino web site.
We accept payment in USD and in EURO. Buyers from a EURO member state are automatically charged in EURO, all others in USD - unless you instruct us otherwise. The primary currency of artelino is the USD. The exchange rate of the EURO is fixed at auction start and is usually not changed during an auction.
You can view your invoices online at Sign In. Invoices on paper are included in all shipments.
We ship after having received your payment, respectively successful charging of your credit card. For our shipping fees and conditions please see Shipping
On your request we hold your purchases from several auctions back up to 6 months and ship consolidated when you ask us to do so. We calculate the consolidated shipment as one order.
Orders on hold that are not requested within one year will pass into the property of artelino.
You may return objects within 15 days in the original shipping condition without having to specify a reason. We refund you the price of the art object, the commission you paid and the original shipping fee (if applicable). However you have to cover your shipping costs for your return shipment.
As we normally do not offer own inventory, but real commissions consigned by collectors, art dealers and artists, a return means a considerable loss for us, especially because we cannot back charge the seller for practical and technical reasons. Therefore, to keep our losses from returns to an acceptable minimum we usually terminate the business relationship after a return - at our own sole discretion.
For more about our return policy see Return Policy.
All prices and final bids are subject to VAT (presently 19%) for buyers/bidders from a member state of the European Union. The EU member states are Austria, Belgium, Cypres, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
Buyers from outside the EU member states are exempt from VAT. Also companies from an EU member state other than Germany are exempt from VAT if they submit their European VAT registration number.
Invoices generated for a shipment country outside the European Union cannot be changed later to be shipped to an EU country, nor vice versa. An invoice once charged, cannot be changed later.
It is the buyer's responsibility to check for customs duties imposed on items by the local legislation of the country of his shipment address.
The descriptions are made to the best of our knowledge. Before an object is offered for sale, it is evaluated personally by us - not virtually but the real thing.
artelino has the right to exclude users from accessing this site in its own sole discretion.
Typical reasons for exclusions are:
Exclusions from our auctions and other login-protected areas like our archive are usually life-long.
artelino respects the privacy and confidentiality of the personal data that our customers provide us with. The information we receive from you by your registration or by other activities like bidding, are used exclusively to ensure a smooth processing of your requests/purchases.
No cookies are applied for users who have never created an account for artelino or who deleted the cookies from their browser and who are not logged in.
We do not track the behavior of users on our web site by tools like for instance Google Analytics. But we log security relevant transactions like account logins to protect your security and for compliance with the PCI (Payment Card Industry) security standard.
Since November 2005 we have been certified for the PCI (Payment Card Industry) security standard. This entitles us to take online submissions of your credit cards by VISA, Mastercard or Amex.
artelino is the exclusive owner of all pages on this site. Text and images published on this web site are for personal use only. Any commercial use, reproduction, redistribution or use for personal or corporate gain is prohibited. Text pages are intellectual property of artelino - or the author where mentioned - and may not be reproduced without permission.
Images are subject to copyright restrictions by either the owner of the object displayed, a third party holding the copyrights or the owner of the image. Please note: The copyright for contemporary artwork remains in any case with the artist or his representative.
Any reproductions without the permission of the copyright owner are strictly prohibited.
artelino provides this web site and offers its services on an "As is" basis and without any warranties. In no case artelino will be liable for any disadvantages or damages that may arise from the use of this web site or its services.
artelino is not responsible for the contents of sites being linked to on this web site.
artelino reserves the right to modify, add or remove any portions of these terms and conditions at any time. The changes are effective from the moment when they are posted.