My Print Has Not Yet Arrived... Have some patience and relax.
"My print has not yet arrived....." "Should I be worried." "Could you please go into this matter..."
This kind of emails reaches us on a regular basis, nearly always from our US clients, and currently a bit more often - because the German Postal Service workers are on strike.
Please have some patience. We are located in Germany and ship by National Postal Services (DHL in Germany - > USPS in the US). This is reliable but slow. A shipment to California might even take up to 4 weeks, and this is still no reason to be worried.
We have hardly ever lost a shipment. The last one was maybe circa 5 years ago - one out of thousands. And in the worst case we - artelino - reimburse you the full amount without any hassle or paper work on your side.
We confirm our shipments with a tracking number. But we advise not to track. The tracking information for international shipments sent by National Postal Service is still not yet perfect. It is a waste of your time. Your shipment will arrive anyway.
Have some patience and drink a cup of tea, or read a good book as the Toraji Ishikawa girl does. The model was, by the way, presumably Toraji's girl friend, and this series of 10 prints was banned as pornographic by Japanese authorities when it was first published.
Dieter and Yorie
Shipments by artelino