About Us > Terms and Conditions

This page describes the terms and conditions applicable to your use of all services of artelino.

Registration

Dieter Wanczura

See our Video

Owner of artelino GmbH

New Users who want to take part in an artelino auction or buy from the Buy Out catalog, must register first. To be eligible to bid in an auction, you must submit your credit card information. With your registration you agree that we take the necessary measures to verify your credit card before we clear your account for bidding/purchases on our site.

Registration is open to persons who are at least 18 years old and can form legally binding contracts under applicable law. With your registration you are indicating of having read and accepted the Terms and Conditions of artelino.

Important: We verify your credit card submission before we clear your account for bidding/purchases. If you have online access to your credit card statements, our validation procedure may show up as a canceled transaction. In rare cases your bank may charge you for our validation transaction with a fee of ca. $1. We therefore credit $5 on all first orders.

Buy Out Catalog

Items in the Buy-Out catalog can be purchased on a first come, first served basis for the indicated price, plus commission, plus shipment fee. Residents of the European Union pay VAT on top of the total invoice (reserve, commission, shipment fee) as indicated in the description of a lot.

Bidding Rules

Woodblock Print

By Hasui Kawase

Arakawa River in May Rain

The minimum increments are USD10 up to USD200, USD20 above USD200, USD50 above USD500 and USD100 above USD1,000.

The system proposes the minimum amount for a valid bid - either the reserve price for an item that does not have a bid yet or the next increment on top of the current bid. But you can place a higher maximum bid. In the case of a maximum bid, the system will automatically bid for you, using the above increments until your top limit is reached.

Your top limit and your bidder identity are kept in secret. Your bids are processed immediately by the system.

At auction end all items with a bid equal or higher to the reserve price are sold to the highest bidder. The highest bidder prevails. In the case of identical bids, the first received is successful.

Once placed, a bid cannot be retracted. Bidding creates a binding obligation for full payment if successful at auction end. You can keep track of the bids you placed at My Account.

If you want to know more about the bidding process, please refer to our list of Frequently Asked Questions.

Auction End

The auctions are terminated automatically by the system. Bids that cannot be completely processed before auction end, are rejected. The time of the server clock is decisive for the auction end. Usually within one hour after auction end, all winning bidders are informed by e-mail about their winning bids. The notifications inform about the amount to be paid. After the notifications were sent, online invoices are available at My Account.

System Outages and Technical Failures

In the case of system outages or other technical problems, artelino at its sole discretion has the right to prolong, cancel or postpone an auction. In no case artelino will be liable for any disadvantages or damages that may arise from outages or technical failures of this web site.

Buyer's Commission

Wakan Nazorae Genji E Awase

By Kuniyoshi Utagawa 1797-1861

The buyer's commission is 20.00% of the final hammered price, respectively the buy-out price.

Early Bird Bonus

For some auctions we offer an early bird bonus to encourage early bids. The amount and the conditions may vary from auction to auction. If available, the early bird bonus is indicated on the auction pages.

Payment

artelino accepts VISA™, Mastercard™, American Express™, Paypal™ and Bank Transfer. We expect immediate payment. Please read our payment policy which is part of these terms and conditions.

Currencies

We accept payment in USD and in EURO. Buyers from a EURO member state are automatically charged in EURO, all others in USD - unless you instruct us otherwise. The primary currency of artelino is the USD. The exchange rate of the EURO is fixed at auction start and is usually not changed during an auction.

Invoices

You can view your invoices online at My Account. Invoices on paper are included in all shipments.

Shipping

We ship after we could successfully charge to your credit card account. For our shipping fee scheme and for shipping rates, please go to Shipping

On your request we hold your purchases from several auctions back up to 6 months and ship consolidated when you ask us to do so. We calculate the consolidated shipment as one order.

Orders on hold that are not requested within one year will pass into the property of artelino

Return Policy

Inn at Sagano

Hideaki Kato born 1954

Silkscreen Print

You may return objects within 15 days in the original shipping condition if you should not be satisfied with your purchase. We refund you the price of the art object and the commission you paid.

However you have to cover the shipping costs both ways plus a return handling fee of USD20. We reserve the right to exclude clients from purchases or bidding in auctions in our own sole discretion.

For residents of Germany only: In accordance with German e-commerce laws, buyers from Germany have the right to return an item within 15 days at our costs.

Sales Tax and Customs Duties

All prices and final bids are subject to VAT (presently 7% for art prints and paintings, and 19% for carpets and metal statues) for buyers/bidders from a member state of the European Union. The EU member states are Austria, Belgium, Cypres, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Buyers from outside the EU member states are exempt from VAT. Also companies from an EU member state other than Germany are exempt from VAT if they submit their European VAT registration number.

It is the buyer's responsibility to check for customs duties imposed on items by the local legislation of the country of his shipment address.

Authenticity and Quality Control

The descriptions are made to the best of our knowledge. Before an object is offered for sale, it is evaluated personally by us - not virtually but the real thing.

Ratings of Objects

If ratings are used in the descriptions, we use the following scheme:

• 1 = excellent
• 2 = very good
• 3 = good
• 4 = fair
• 5 = poor

Eligibility for Participation

Yellow Snake

By Liu Zhi, born 1975

Oil on Canvas

artelino has the right to exclude users from accessing this site in its own sole discretion.

Privacy Policy

artelino respects the privacy and confidentiality of the personal data that our customers provide us with. The information we receive from you by your registration or by other activities like bidding, are used exclusively to ensure a smooth processing of your requests/purchases.

Art Resources and Similar Listings

artelino has no or only limited control over listings entered directly by our visitors like the Art Resource Listings. For these sections, we act only as a venue. We therefore do not make any warranty whatsoever, nor can we take any responsibilities for discourses or transactions resulting from these ads. artelino hereby excludes any liability under any circumstances for any claims, loss, demands or damages of any kind whatsoever with respect to these services. artelino may deny access to the system and remove any postings at its sole discretion.

Copyright

Beautiful and Charming

Poon Shu born 1987

Painting on Canvas

artelino is the exclusive owner of all pages on this site. Text and images published on this web site are for personal use only. Any commercial use, reproduction, redistribution or use for personal or corporate gain is prohibited. Text pages are intellectual property of artelino - or the author where mentioned - and may not be reproduced without permission.

Images are subject to copyright restrictions by either the owner of the object displayed, a third party holding the copyrights or the owner of the image. Please note: The copyright for contemporary artwork remains in any case with the artist or his representative.

Any reproductions without the permission of the copyright owner are strictly prohibited. Please contact artelino for further advise if you want to copy text, images, graphics or other intellectual property from this web site.

Limitations of Liability and Disclaimer

artelino provides this web site and offers its services on an "As is" basis and without any warranties. In no case artelino will be liable for any disadvantages or damages that may arise from the use of this web site or its services.

artelino is not responsible for the contents of sites being linked to on this web site.

Changes to These Terms and Conditions

artelino reserves the right to modify, add or remove any portions of these terms and conditions at any time. The changes are effective from the moment when they are posted.

Author: Dieter Wanczura
Last Update: April 29, 2013