How Can I Bid in an artelino Auction?

By Kuniyoshi Utagawa 1797-1861

Step by step at a glance

New users without an artelino account must register with a valid credit card - VISA, Mastercard or Amex.
If you registered before but without your payment information, please submit your payment details by logging in your account.
We verify all new registrations and credit card submissions personally and clear your account by hand. This procedure may take from a few minutes up to 12 hours.
You can bid.

How can I pay?

artelino accepts American Express, Mastercard and VISA. After your first purchase we accept also Paypal bank transfer.

How do I place a bid?

By Yoshitoshi Taiso 1839-1892

The place to go is the Auction Catalog. Click on the button Post Your Bid. Enter your client number, your password and select your maximum bid. Then click Submit. Next the system aks you to confirm your bid. Click on Confirm or Cancel. Your bid is a legal and binding contract. There is no way to cancel a bid.

How can I watch the auctions?

There are different pages from which you can watch an ongoing auction like the Auction Catalog, or tailor your own auction catalog on Auction Watch, or see all current high bidders on the High Bidders page. These pages are not refreshed automatically. You have to click on the page link to see the latest results.

On Bidding Watch you can view the latest 10 bids. This page is refreshed automatically every 60 seconds.

On My Account you can specify if you want to receive an automatic e-mail if you are outbid.

Is there anything I have to do at auction end?

By Hiroshi Yoshida 1876-1950

artelino auctions are ended automatically by the system. About 10-30 minutes after auction end all bidders of an auction receive a programmed notification. Please verify if your home and shipment address are correct. If not, make necessary changes on My Account within 10 hours after auction end.

Everything else is done by us - relax!

We start charging your credit card in our files or request a Paypal payment about 12 hours after auction end. We confirm charging by automatic e-mail.
Unless you opted for Consolidated Shipping (HOLD option), we ship usually within one to two days after auction end. We confirm shipping by automatic e-mail.

How much do you Charge?

We charge you the hammered price of your winning item(s) and the buyer's commission of currently 20.00% of the final hammered price.

If you opted for immediate shipping, we charge you the shipping fee.

Buyers from an EU member state pay VAT (value added tax). For details see taxes. Shipments to non-EU member states like the United States of America or Switzerland are not subject to any German or EU taxes.

May I return an item if I do not like it?

Ryusei Okamoto born 1949

You may return an item and you do not have to specify a reason. But quite frankly, we do not like returns. Returns are too costly for us. Therefore we usually terminate the business relationship with you after the second return or earlier. This does not apply if we made a gross mistake in our descriptions (happens rarely, but it does happen every now and then).

If you return your purchase you have to cover the shipping costs both ways plus a return handling fee of USD20.

For buyers with shipment address in Germany only: In accordance with the German Fernabsatzgesetz, you have the right to return an item within 14 days at our costs.

What is Consolidated Shipping (Hold Option)?

On your request we hold your purchases from several auctions back up to 6 months and ship consolidated when you ask us to do so. We calculate the consolidated shipment as one order. If the total value of your consolidated shipping reaches certain minimum values, you may even get a free shipment.

Early Bird Bonus

If indicated in the auction announcement we offer a reduced buyer's commission of 15 % instead of 20% if you place at least 5 bids within the first 36 hours in ONE auction.

Other Useful Pages

Dieter Wanczura and Yorie and the artelino team

Useful Links

Dieter Wanczura - Owner of artelino GmbH

If you have any questions please contact me. - Dieter Wanczura